3 ways to improve hotels – The Indigo Experience

Whilst I am prepared to pay for a luxury hotel when I go on holiday (or at least use rewards points to bag an upgrade), I am not so fussy that I demand, diva like, to receive white doves and rose petals when I travel on business. I have a simple rule. The hotel must at least be up to the standard of my own home.

The mattress in my home bedroom is not made of stone. I do not buy rough toilet tissue and my towels are not made out of bleached iron wool. So I don’t want these features when I’m travelling.

Unfortunately these days a grubby hotel with spartan furnishings may be all the corporate travel budget can bear. If I do get landed with a grim hotel I usually console myself that it is only for one or two nights. But it’s not a hard bed and lack of fluffy towels that upsets me most though. My three main gripes with hotels throughout the world, but mainly in the UK, are as follows:

  • Extra charges for WiFi
  • Cold, congealed breakfast buffets
  • Outrageous charges for mini-bars

In addition I am also put off by sprawling mega-hotels with endless check-in and check-out queues, which teem with masses of humanity fighting for space in the bar or the restaurant.

ways to improve hotels

So I am delighted to have found a hotel chain, Indigo, which hits the spot in almost every way and succeeds in these 3 ways to improve hotels. Indigo Paddington, for example,  is a flawless diamond hidden down a street about 2 minutes walk from Paddington station. This makes it a perfect base for business and pleasure trips. It only has 60 or so rooms so it feels intimate and cosy.

3 ways to improve hotels

The rooms are quite small but they are brimming with lovely colourful fabrics, pictures and decorations. The bed is liberally covered in throws and cushions and is delightfully comfortable. In the bathroom is one of those showers with a head the size of a plate so you feel as if you are standing in the rain. If this is too much for you just use the second hand held shower head.

All rooms have free WiFi and soft drinks from the mini-bar are complimentary.

At breakfast you order from a menu and your plate is prepared fresh and brought to your table by the waiter. This alone would set Indigo above the majority of hotels in London. And they are appearing in other UK cities.

Over to you: What are your hotel grumbles? Have you found a hotel or chain that provides a great service at a good price. Please leave a comment and let me know your thoughts.

3 thoughts on “3 ways to improve hotels – The Indigo Experience

  1. You are spot on. We could learn a thing or two from Asia. In the darkest depths of Vietnam, in a hotel that cost a mere $15 per night there was free High Speed Internet and cable TV. Plus breakfast all thrown in (granted it was a baguette with laughing cow, but hey – it’s Vietnam!!)

    I do think it’s a bit of a joke so I try to use points to – to ensure I can stay somewhere which gives me free wifi and complimentary brekkie…

      1. I think you’re spot on! Having just got back from Vietnam we paid less than £40/night for a family of three (hotel room was nicely partitioned for privacy) in the middle of Hanoi. Room was spacious and comfortable, wi-fi was complimentary, nothing from the mini bar (including shorts) cost more than $2. Breakfast was also included, it was all cooked fresh and if you were still hungry they happily made you some more without charge. What impressed me the most was the cheerfulness of the staff and their “can do” attitude. Nothing was a problem. They organised airport transfers for us at 25% cheaper than the local taxi’s and happily suggested ideas and places to go so we could find the best food and enjoy our trip.

        I’ll be back in the UK in a couple of months and I’ll no doubt be met by the same tired, unsmiling, bored staff in UK hotels….but who knows…I might be surprised!!! 🙂

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